Terms & Conditions

Last updated: 19 October 2026

These terms apply when you use bearmedialab.com and its tools (“Bear Media Lab”, “we”, “us”). By signing in or using the site, you agree to them. If you don’t agree, please don’t use the site.

1. Why this site exists

Bear Media Lab started as a set of tools we built for our own work, to replace paid software we were subscribing to, such as Canva and, in future, perhaps Microsoft Office. We’ve opened them up so other people can use them too.

2. Free to use, no membership

You can use the tools on this site for free, for personal or commercial work. We do not charge a membership, subscription or sign-up fee, and we don’t plan to. Some tools need you to sign in so we can keep your work and settings, but signing in is free.

We may show ads on some pages to help cover running costs.

3. AI features are pay-per-use

Features that use AI models (for example AI image, video, voice-over, text and transcription tools) are run by outside providers who charge us for every request. To cover that cost, these features are paid for from a prepaid balance:

• You top up your balance through Stripe. The price of each AI action is shown in the tool before you use it.
• Each time you use an AI feature, its price is taken from your balance. If your balance is too low, the action won’t run.
• If an AI job fails on our side, the charge for that job is returned to your balance automatically.
• Prices can change when our providers change theirs. A new price applies only to actions you start after the change, never to one already charged.

4. Refunds and your balance

• No refunds on top-ups. Once you top up, the money stays as balance on your account. We don’t pay it back to your card, except where the law requires or where you were charged by mistake.
• Your balance never expires. It stays on your account for as long as the site is running, whether you use it next week or in five years.
• If we close the site, we will give at least 30 days’ notice on the site and by email, and refund any unused balance to the payment method you used, or another way we agree with you.
• Balance can’t be transferred to another account or exchanged for cash.

If you think you were charged wrongly, email us within 30 days and we’ll look into it.

5. Your account

You sign in through our sign-on service, Bear Auth. Keep your sign-in details safe; you are responsible for what happens under your account. You must be at least 13 to use the site, and under-18s need a parent or guardian’s permission before topping up.

6. Your content

You keep ownership of everything you upload and create with our tools. You give us permission to process it only so the tool can do what you asked. How we handle that data is explained in our Privacy Policy.

You are responsible for having the rights to what you upload, and for how you use what you create. AI-generated output can be inaccurate or resemble existing works, so check it before you rely on or publish it.

7. Fair use

Please don’t use the site to:

• break the law or infringe anyone else’s rights, including copyright and privacy;
• send spam, or email people who haven’t agreed to hear from you;
• create content that is abusive, sexual content involving minors, or meant to deceive or harm people;
• overload, attack, scrape or try to get around limits or payments on the site;
• break the usage rules of the AI providers we rely on.

If an account breaks these rules, we may suspend or close it. If we close an account for a serious breach, we may keep any remaining balance where the breach caused us costs or legal risk; otherwise we will refund it.

8. The service is provided as is

We built these tools carefully, but they are provided “as is”. Tools may change, be paused or be removed, and we can’t promise the site will always be available or error-free. Keep your own copies of anything important.

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits or lost data. Our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms takes away rights you have under Malaysia’s Consumer Protection Act 1999 or other laws that can’t be excluded.

9. Changes to these terms

We may update these terms as the site changes. The date at the top shows when they were last updated. If we make a significant change, we will tell signed-in users on the site or by email. Changes never reduce a balance you already have.

10. Governing law

These terms are governed by the laws of Malaysia.

11. Contact

Bear Media Lab, Malaysia
admin@bearmedialab.com, or use our contact form.